Shipping Information

 

Shipping Information

At Carpetify, we carefully pack every rug and carpet to help ensure it reaches you safely and in excellent condition. We aim to make the ordering and delivery process simple and convenient.

Worldwide Shipping

We ship our rugs and carpets worldwide, allowing customers from different countries to shop Carpetify's collection of handcrafted rugs and carpets.

Delivery times may vary depending on the destination, product availability, shipping method and local customs procedures.

Free Shipping

We offer free shipping on eligible orders. Any applicable shipping charges or exceptions will be communicated during the checkout process.

Order Processing

Once your order is confirmed, our team carefully prepares and packs your rug before dispatch. Processing time may vary depending on the product and availability.

Custom-size and made-to-order rugs may require additional preparation time.

Tracking Your Order

Once your order has been dispatched, we will share the available tracking details so you can follow the progress of your shipment.

International Orders

For international deliveries, the shipment may be subject to customs clearance in the destination country. Any customs duties, import taxes or other charges imposed by the destination country, where applicable, are the responsibility of the customer.

Delivery Address

Please ensure that your name, complete shipping address and contact details are correct when placing your order. If you need to make a change, contact us as soon as possible before your order is dispatched.

Delivery Issues

If your package arrives damaged or appears to have been opened during transit, please take photographs of the package and contact us with your order number as soon as possible. Our team will assist you with the next steps.

Need Help?

If you have any questions about shipping, delivery or your order, please contact our customer support team with your order number.

Carpetify — Handcrafted Rugs & Carpets, Shipped Worldwide.